Connecting North America with exotic, exclusive, and exceptional materials.

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FAQ Categories

General

Do I need an appointment to visit your showroom?

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You are welcome to visit our showrooms at your convenience. No prior appointments are needed.

Do I need to seal my marble countertop?

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Marble and all natural stones must be sealed to help preserve the finish and protect against staining and etching. Not sealing the stone will leave the stone susceptible to discoloration, staining and etching over time.

Do I need to seal porcelain tiles?

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Porcelain slabs/ tiles need not be sealed. Sealing the grout or using pre-sealed grout is recommended.

Does Cosmos provide design services?

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We do not provide design services currently.

How many slabs should I buy?

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Depending on the areas you are looking to renovate/ build, your fabricator would be able to tell you the number of slabs you would need.

Natural Stone

Can we get a marble look in other materials?

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Yes! The closest to a natural marble would be manufactured quartz or porcelain. Click on Porcelain and Quartz to check our collections.

Do you have honed granite?

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Yes! We offer 3 finishes in natural stone – Polished, Honed and leathered. All products will not be available in all finishes, please contact the nearest location for availability.

How often do I need to seal my marble counters?

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The frequency depends on multiple factors like how often you use the counter, what products the counter is exposed to and how often. Marble counters will need to be sealed more often (every 6-9 months) compared to other stone types due to their porosity. There are no pre-defined timelines but, your fabricator/ builder will be able to guide you better or refer to the instructions provided by the sealer brand.

Should I be worried about Radon emissions from granite?

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No.  Studies have shown that the radon gas emission levels from granites are too low to bear a significant threat to the health and wellbeing of people. For more information, refer to these articles (https://www.naturalstoneinstitute.org/default/assets/File/consumers/graniteandradon1995.pdf) and (https://www.naturalstoneinstitute.org/consumers/radon/) published by the Marble Institute of America.

What are the advantages of using natural stone in my home?

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Natural stone products are one of kind and highly distinctive so, you would own something unique and very you. Natural stones are eco-friendly and release no harmful chemicals into nature during their lifecycle. They are low on maintenance, durable and awe-inspiring. Click Natural Stone to see our collection.

Quartz

Can I cut directly on Cosmos Quartz?

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No, you will ruin your knives. Quartz is much harder than steel and should not be used as a cutting surface. You must use a cutting board that is appropriate for your cutting tools.

Can I use hot pots directly on the surface?

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No, you must use a trivet or hot pad to ensure protection for any countertop surface from heated cookware. You cannot put hot pots directly on the surface. No countertop material is completely unaffected by direct heat.

Do I need to seal Cosmos Quartz counters?

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Cosmos Quartz counters do not require to be sealed.

Do I need to seal my Cosmos Quartz counters?

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Cosmos Quartz counters do not require to be sealed.

Does Cosmos Quartz come with a warranty?

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Yes, your Cosmos Quartz purchase is covered with an industry leading 10-year product warranty.

Tile

What are porcelain tiles?

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Porcelain tiles are made up of 50% feldspar and are fired at a much higher temperatures than regular ceramic tiles. This makes porcelain tile harder and denser than other tile products. Because of its highly durable make-up, porcelain tile is more resistant to scratches and can withstand temperature extremes. Also, because porcelain is non-porous, it is very stain resistant, has very low water absorption ratings (Less than 0.5%) and can be used for interior and exterior applications as well as heavy-use and commercial areas.

What are through body tiles?

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Unglazed porcelain tiles are a solid color all the way through the tile body and do not have a top glaze. These tiles are generally referred to as through body or full body tiles. They are typically denser and more durable than glazed tiles and also have good slip resistance. However, they do need to be sealed to avoid staining. These tiles are especially good for high traffic areas due to their ability to withstand wear and tear.

What grout size should I use for my porcelain tile?

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Grout joints are an aesthetic preference. The general trend has been to use thin grout joints that are 1/8” to 3/16” with a 1/4” joint being the optimal size for a layout with multiple tile sizes. An important factor to remember when deciding grout joint size is that the bigger joints attract more dirt and tend to crack versus thin joints.

What is nominal size in tile?

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Tile is usually referred to by its nominal size, not its actual size. During the firing process, ceramic tile will shrink, on average, by about 10% in size. For example, a 12” by 12” floor tile will actually measure 11-7/8 inches square. Currently, the most popular ceramic floor tile are the larger sized tiles such as 13” by 13”, 16” by 16”, 18” by 18” and 36” by 36” sizes.

What is rectified tile?

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Rectified tiles have all the edges mechanically finished to achieve a more precise facial dimension. Rectified tiles can have smaller grout joints thus needing lesser amounts of grout and can be more aesthetically pleasing.