Connecting North America with exotic, exclusive, and exceptional materials.

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FAQ Categories

General

Do I need an appointment to visit your showroom?

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You are welcome to visit our showrooms at your convenience. No prior appointments are needed.

Do I need to seal my marble countertop?

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Marble and all natural stones must be sealed to help preserve the finish and protect against staining and etching. Not sealing the stone will leave the stone susceptible to discoloration, staining and etching over time.

Do I need to seal porcelain tiles?

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Porcelain slabs/ tiles need not be sealed. Sealing the grout or using pre-sealed grout is recommended.

Does Cosmos provide design services?

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We do not provide design services currently.

How many slabs should I buy?

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Depending on the areas you are looking to renovate/ build, your fabricator would be able to tell you the number of slabs you would need.

Natural Stone

Will I see seams on my countertop?

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Seams are inevitable depending on the size of your countertop. It’s best to speak with your fabricator about the layout and seam size before starting the job.

Quartz

Can I cut directly on Cosmos Quartz?

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No, you will ruin your knives. Quartz is much harder than steel and should not be used as a cutting surface. You must use a cutting board that is appropriate for your cutting tools.

Can I use hot pots directly on the surface?

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No, you must use a trivet or hot pad to ensure protection for any countertop surface from heated cookware. You cannot put hot pots directly on the surface. No countertop material is completely unaffected by direct heat.

Do I need to seal Cosmos Quartz counters?

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Cosmos Quartz counters do not require to be sealed.

Do I need to seal my Cosmos Quartz counters?

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Cosmos Quartz counters do not require to be sealed.

Does Cosmos Quartz come with a warranty?

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Yes, your Cosmos Quartz purchase is covered with an industry leading 10-year product warranty.

Tile

Are ceramic tiles durable?

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Ceramic tile durability depends on the installation. Usually following the manufacturer’s instructions is the best thing to do.

Can I buy my tile directly from Cosmos?

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Yes, you can buy tile and sinks directly from your nearest Cosmos SurfacesTM location.

Can ceramic tiles be used outside?

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For any tile to be used, it is recommended that they have an extremely low water absorption rate – less than 0.5% and be rated by the manufacturer for outdoor use.

Do I need to seal ceramic and porcelain tiles?

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Glazed ceramic and porcelain tiles as well as through body porcelain tiles need not be sealed. Unglazed tiles must be sealed with a penetrating sealer.

Do I need to seal grout joints?

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Yes, grout joints must be sealed to prevent water absorption.