Connecting North America with exotic, exclusive, and exceptional materials.

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FAQ Categories

General

Are all your products in stock?

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Yes, we stock all of our products but the availability at each location varies. Please contact your nearest location for availability.

Can I buy directly from you?

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We do not sell select products to homeowners. However, we will happily help you select the slabs of your choice and work with a fabricator of your choice.

Can I buy my tile directly from you?

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Yes, you can buy tile and sinks directly from your nearest Cosmos SurfacesTM location.

Can I get a product sample?

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Yes, we are happy to provide you with samples when available to help you in the design process.

Can I select the slabs for my house?

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Absolutely! Natural stone varies from slab to slab so, we encourage every customer to come in and hand select the slabs for their home.

Natural Stone

Will I see seams on my countertop?

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Seams are inevitable depending on the size of your countertop. It’s best to speak with your fabricator about the layout and seam size before starting the job.

Quartz

I have Cosmos quartz on my kitchen counters and need to redo my island now. Would you have the same color available now?

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Cosmos makes every effort to maintain a consistent pallet but, our collections do change depending on trends and seasonality. While there is a high chance that we will have the same product in stock, please note that it is normal to have slight variations in the background color and vein patterns between production lots. We will make every effort to get you the closest match. Please contact your nearest location and we will be happy to help you out.

Is Cosmos Quartz food friendly?

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Yes, Cosmos Quartz is non-porous, creating the ideal surface for hygienic food preparation and if properly cleaned it is virtually bacteria free.

Is Cosmos Quartz heat resistant?

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Yes, Cosmos Quartz is highly heat resistant but, NOT heat proof.

What is Quartz?

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Quartz is the second most abundant and naturally occurring mineral found in the Earth’s Crust. Quartz is also the fourth hardest mineral known to man.

What is the difference between Quartz and Quartzite?

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Quartz is a manufactured product designed to emulate natural stone or other surfaces whereas, Quartzite is a natural stone found in the Earth’s crust. This article does a great job at comparing the 2 products.

Tile

Why is there shade variation in the tiles from the same box?

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  • Many of today’s popular styles of tile are designed to look and feel like natural stone, emulating their rugged surface and color variations. These tiles are intended to show color and texture variations, just like natural stone. Since the composition of the tile’s glaze also varies, different tile styles will also exhibit different gloss levels.
  • You should also be aware that solid color tiles provide a consistent look, however shade variation is inherent in all fired ceramic products and certain tiles will show greater variation within their dye lots.
  • Shade variation is usually indicated on the carton of each tile product with a low, moderate, high or random rating. Here, to help you, are the definitions:
    • Low – Consistent shade and texture
    • Moderate – Moderate shade and texture variation
    • High – High shade and texture variation
    • Random – Very high shade and texture variation
  • The presence of shade variation in the tile is represented by a multi shaded square grid on the tile carton and is true for almost tiles.