Connecting North America with exotic, exclusive, and exceptional materials.

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FAQ Categories

General

Are all your products in stock?

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Yes, we stock all of our products but the availability at each location varies. Please contact your nearest location for availability.

Can I buy directly from you?

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We do not sell select products to homeowners. However, we will happily help you select the slabs of your choice and work with a fabricator of your choice.

Can I buy my tile directly from you?

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Yes, you can buy tile and sinks directly from your nearest Cosmos SurfacesTM location.

Can I get a product sample?

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Yes, we are happy to provide you with samples when available to help you in the design process.

Can I select the slabs for my house?

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Absolutely! Natural stone varies from slab to slab so, we encourage every customer to come in and hand select the slabs for their home.

Natural Stone

What are the different stone finished you offer?

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We commonly offer 3 finishes in natural stone – polished, honed and leathered (LF)

What does honed and LF mean?

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We offer 3 finishes on natural stones – Polish, Hone and Leather.

  • Polish – This finish is glossy, shiny and reflective in some cases like metal or mirror.
  • Hone – This finish is reminiscent of a matte surface. It is smooth and soft without a shine and easy to maintain.
  • Leather – This finish has texture and depth to it and adds character to a space when used correctly. This finish is also the best for slip resistance and outdoor use.

What is the best stone color to use around a fireplace?

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The best color for your home depends on your personality, preference and the look you are trying to achieve. As a general guideline,

  • light stones reflect light making a room appear bigger and brighter while dark stones absorb light making a room appear smaller and more intimate.
  • However, using a dark stone or a stone with a lot of drama on 1 wall in a well-lit area or a light-colored room, will help attract focus and highlight the wall.

What is the difference between Natural Stone tile and Ceramic / Porcelain tile?

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The major difference between the two products is that ceramic/ porcelain tile is a manufactured product while natural stone tile is made from stone quarried from the earth. Ceramic/ Porcelain tiles are also easier to maintain than natural stone tiles.

What is the difference between Quartz and Quartzite?

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Quartz is a manufactured product designed to emulate natural stone or other surfaces whereas, Quartzite is a natural stone found in the Earth’s crust. This article does a great job at comparing the 2 products.

Quartz

I have Cosmos quartz on my kitchen counters and need to redo my island now. Would you have the same color available now?

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Cosmos makes every effort to maintain a consistent pallet but, our collections do change depending on trends and seasonality. While there is a high chance that we will have the same product in stock, please note that it is normal to have slight variations in the background color and vein patterns between production lots. We will make every effort to get you the closest match. Please contact your nearest location and we will be happy to help you out.

Is Cosmos Quartz food friendly?

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Yes, Cosmos Quartz is non-porous, creating the ideal surface for hygienic food preparation and if properly cleaned it is virtually bacteria free.

Is Cosmos Quartz heat resistant?

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Yes, Cosmos Quartz is highly heat resistant but, NOT heat proof.

What is Quartz?

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Quartz is the second most abundant and naturally occurring mineral found in the Earth’s Crust. Quartz is also the fourth hardest mineral known to man.

What is the difference between Quartz and Quartzite?

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Quartz is a manufactured product designed to emulate natural stone or other surfaces whereas, Quartzite is a natural stone found in the Earth’s crust. This article does a great job at comparing the 2 products.

Tile

What is the COF rating on my tiles?

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The Coefficient of Friction or COF indicates the Slip Resistance of a tile. The higher the COF the more slip resistant the tile. This is the most important factor when selecting a floor tile for areas that get wet, such as your shower or bathroom floor.

  • For residential applications, a COF Rating higher than 0.50 is recommended
  • For commercial applications, a COF Rating higher than 0.60 is recommended and required to meet ADA compliance

The COF rating is usually listed on the carton of each tile product, on the product page or on the product tear sheet. You can find the tear sheet for your product in the resources section.

What is the PEI rating?

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The Porcelain Enamel Institute or PEI wear rating indicates the ceramic tile’s abrasion resistance or the overall durability of the tile against foot traffic. The rating scales goes from 1-5 and these 5 classes are explained below:

  • PEI 1: Lowest abrasion resistance. No foot traffic, wall applications only.
  • PEI 2: Low abrasion resistance. Light foot traffic like residential bathroom floors or wall applications.
  • PEI 3: Moderate abrasion resistance. Light to moderate foot traffic in residential applications like kitchens, bathrooms, dining rooms, family rooms and foyers.
  • PEI 4: High abrasion resistance. Moderate to heavy foot traffic applications like residential, medium commercial and light industrial floor and wall applications including shopping malls, offices, restaurant dining rooms, showrooms and hallways.
  • PEI 5: Very high abrasion resistance. These tiles can be used anywhere including airports, subways and grocery stores.

The PEI rating is usually listed on the carton of each tile product, on the product page or on the product tear sheet and is especially important in determining a product’s usability in a project. You can find the tear sheet for your product in the resources section.

What is the difference between Natural Stone tile and Ceramic / Porcelain tile?

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The major difference between the two products is that a ceramic/ porcelain tile is a manufactured product while natural stone tile is made from natural stone quarried from the earth. Ceramic/ Porcelain tiles are also easier to maintain than natural stone tiles.

What is the difference between glazed and through body tiles?

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  • The major difference between the two types of tiles is in their ability to hide/ cover wear over time.
  • In Glazed tiles, the glaze is baked into the top surface of the clay where the color of the glaze is usually different from the color of the clay. Due to this color difference, any chips or breakages to the top of the tile will stand out.
  • Through body tiles on the other hand, do not have a glaze and the same color runs through the body of the tile making it more resilient to wear over time.

What is the difference between porcelain and ceramic tiles?

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The major difference between Ceramic tiles and Porcelain tiles is in the way they are manufactured. Porcelain tiles are fired at temperatures higher than 1200 degrees Celsius resulting in a product that is superior in properties like chip and break resistance, stain resistance, and extremely low water absorption (less than 0.5%). Due to these enhanced properties, porcelain tiles and slabs can be used in showers, swimming pools, building facades and more.