Connecting North America with exotic, exclusive, and exceptional materials.

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FAQ Categories

General

Are all your products in stock?

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Yes, we stock all of our products but the availability at each location varies. Please contact your nearest location for availability.

Can I buy directly from you?

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We do not sell select products to homeowners. However, we will happily help you select the slabs of your choice and work with a fabricator of your choice.

Can I buy my tile directly from you?

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Yes, you can buy tile and sinks directly from your nearest Cosmos SurfacesTM location.

Can I get a product sample?

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Yes, we are happy to provide you with samples when available to help you in the design process.

Can I select the slabs for my house?

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Absolutely! Natural stone varies from slab to slab so, we encourage every customer to come in and hand select the slabs for their home.

Natural Stone

Will I see seams on my countertop?

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Seams are inevitable depending on the size of your countertop. It’s best to speak with your fabricator about the layout and seam size before starting the job.

Quartz

I have Cosmos quartz on my kitchen counters and need to redo my island now. Would you have the same color available now?

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Cosmos makes every effort to maintain a consistent pallet but, our collections do change depending on trends and seasonality. While there is a high chance that we will have the same product in stock, please note that it is normal to have slight variations in the background color and vein patterns between production lots. We will make every effort to get you the closest match. Please contact your nearest location and we will be happy to help you out.

Is Cosmos Quartz food friendly?

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Yes, Cosmos Quartz is non-porous, creating the ideal surface for hygienic food preparation and if properly cleaned it is virtually bacteria free.

Is Cosmos Quartz heat resistant?

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Yes, Cosmos Quartz is highly heat resistant but, NOT heat proof.

What is Quartz?

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Quartz is the second most abundant and naturally occurring mineral found in the Earth’s Crust. Quartz is also the fourth hardest mineral known to man.

What is the difference between Quartz and Quartzite?

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Quartz is a manufactured product designed to emulate natural stone or other surfaces whereas, Quartzite is a natural stone found in the Earth’s crust. This article does a great job at comparing the 2 products.

Tile

What are porcelain tiles?

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Porcelain tiles are made up of 50% feldspar and are fired at a much higher temperatures than regular ceramic tiles. This makes porcelain tile harder and denser than other tile products. Because of its highly durable make-up, porcelain tile is more resistant to scratches and can withstand temperature extremes. Also, because porcelain is non-porous, it is very stain resistant, has very low water absorption ratings (Less than 0.5%) and can be used for interior and exterior applications as well as heavy-use and commercial areas.

What are through body tiles?

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Unglazed porcelain tiles are a solid color all the way through the tile body and do not have a top glaze. These tiles are generally referred to as through body or full body tiles. They are typically denser and more durable than glazed tiles and also have good slip resistance. However, they do need to be sealed to avoid staining. These tiles are especially good for high traffic areas due to their ability to withstand wear and tear.

What grout size should I use for my porcelain tile?

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Grout joints are an aesthetic preference. The general trend has been to use thin grout joints that are 1/8” to 3/16” with a 1/4” joint being the optimal size for a layout with multiple tile sizes. An important factor to remember when deciding grout joint size is that the bigger joints attract more dirt and tend to crack versus thin joints.

What is nominal size in tile?

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Tile is usually referred to by its nominal size, not its actual size. During the firing process, ceramic tile will shrink, on average, by about 10% in size. For example, a 12” by 12” floor tile will actually measure 11-7/8 inches square. Currently, the most popular ceramic floor tile are the larger sized tiles such as 13” by 13”, 16” by 16”, 18” by 18” and 36” by 36” sizes.

What is rectified tile?

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Rectified tiles have all the edges mechanically finished to achieve a more precise facial dimension. Rectified tiles can have smaller grout joints thus needing lesser amounts of grout and can be more aesthetically pleasing.