Connecting North America with exotic, exclusive, and exceptional materials.

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FAQ Categories

General

Are all your products in stock?

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Yes, we stock all of our products but the availability at each location varies. Please contact your nearest location for availability.

Can I buy directly from you?

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We do not sell select products to homeowners. However, we will happily help you select the slabs of your choice and work with a fabricator of your choice.

Can I buy my tile directly from you?

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Yes, you can buy tile and sinks directly from your nearest Cosmos SurfacesTM location.

Can I get a product sample?

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Yes, we are happy to provide you with samples when available to help you in the design process.

Can I select the slabs for my house?

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Absolutely! Natural stone varies from slab to slab so, we encourage every customer to come in and hand select the slabs for their home.

Natural Stone

What are the different stone finished you offer?

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We commonly offer 3 finishes in natural stone – polished, honed and leathered (LF)

What does honed and LF mean?

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We offer 3 finishes on natural stones – Polish, Hone and Leather.

  • Polish – This finish is glossy, shiny and reflective in some cases like metal or mirror.
  • Hone – This finish is reminiscent of a matte surface. It is smooth and soft without a shine and easy to maintain.
  • Leather – This finish has texture and depth to it and adds character to a space when used correctly. This finish is also the best for slip resistance and outdoor use.

What is the best stone color to use around a fireplace?

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The best color for your home depends on your personality, preference and the look you are trying to achieve. As a general guideline,

  • light stones reflect light making a room appear bigger and brighter while dark stones absorb light making a room appear smaller and more intimate.
  • However, using a dark stone or a stone with a lot of drama on 1 wall in a well-lit area or a light-colored room, will help attract focus and highlight the wall.

What is the difference between Natural Stone tile and Ceramic / Porcelain tile?

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The major difference between the two products is that ceramic/ porcelain tile is a manufactured product while natural stone tile is made from stone quarried from the earth. Ceramic/ Porcelain tiles are also easier to maintain than natural stone tiles.

What is the difference between Quartz and Quartzite?

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Quartz is a manufactured product designed to emulate natural stone or other surfaces whereas, Quartzite is a natural stone found in the Earth’s crust. This article does a great job at comparing the 2 products.

Quartz

What maintenance is required for Cosmos Quartz?

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Cosmos Quartz needs very little maintenance. Refer to our Cosmos Quartz Care and Maintenance Guide for details.

What slab sized and thicknesses are available?

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Cosmos Quartz slabs come in Jumbo (126” x 63”) and Super Jumbo (135” x75”) sizes in ¾and 1 ¼” thicknesses.

Where can I use Cosmos Quartz in my project?

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Cosmos Quartz can be used for any indoor application such as kitchen countertops, backsplash, bathroom vanities, shower walls, service counters, desks, flooring, etc.

Why Cosmos Quartz?

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This is our favorite question of all time and there are 3 reasons we’d like to focus on:

  • Quality- Our product is supreme. Compare Cosmos Quartz side by side to any other brand and we are sure that you will agree. We pay the utmost care in choosing our suppliers and scrutinizing their manufacturing processes to make sure that we provide only the best to our customers.
  • Service- Cosmos Quartz is distributed only through company distribution facilities covering the entire US mainland. Backed by our international parent Company, Cosmos Quartz has the luxury of matching and manufacturing just about any quartz selection and successfully completing any cut-to-size project.
  • Price- After reviewing our product quality, warranty, large slab size and service level, compare Cosmos Quartz’ price to any other reputable Quartz brand and you will know that we play fair. We love to see our customers realize their dreams without breaking the bank!

Will Cosmos Quart have variation in color from sampling?

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Yes, color variation is intended and designed into many colors to enhance the aesthetic quality. Samples are small select cuts from a slab and may not exhibit all the characteristics of a design. Cosmos highly recommends hand selecting your Cosmos Quartz slabs prior to project confirmation.

Tile

What are porcelain tiles?

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Porcelain tiles are made up of 50% feldspar and are fired at a much higher temperatures than regular ceramic tiles. This makes porcelain tile harder and denser than other tile products. Because of its highly durable make-up, porcelain tile is more resistant to scratches and can withstand temperature extremes. Also, because porcelain is non-porous, it is very stain resistant, has very low water absorption ratings (Less than 0.5%) and can be used for interior and exterior applications as well as heavy-use and commercial areas.

What are through body tiles?

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Unglazed porcelain tiles are a solid color all the way through the tile body and do not have a top glaze. These tiles are generally referred to as through body or full body tiles. They are typically denser and more durable than glazed tiles and also have good slip resistance. However, they do need to be sealed to avoid staining. These tiles are especially good for high traffic areas due to their ability to withstand wear and tear.

What grout size should I use for my porcelain tile?

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Grout joints are an aesthetic preference. The general trend has been to use thin grout joints that are 1/8” to 3/16” with a 1/4” joint being the optimal size for a layout with multiple tile sizes. An important factor to remember when deciding grout joint size is that the bigger joints attract more dirt and tend to crack versus thin joints.

What is nominal size in tile?

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Tile is usually referred to by its nominal size, not its actual size. During the firing process, ceramic tile will shrink, on average, by about 10% in size. For example, a 12” by 12” floor tile will actually measure 11-7/8 inches square. Currently, the most popular ceramic floor tile are the larger sized tiles such as 13” by 13”, 16” by 16”, 18” by 18” and 36” by 36” sizes.

What is rectified tile?

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Rectified tiles have all the edges mechanically finished to achieve a more precise facial dimension. Rectified tiles can have smaller grout joints thus needing lesser amounts of grout and can be more aesthetically pleasing.