Connecting North America with exotic, exclusive, and exceptional materials.

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FAQ Categories

General

How often do I need to seal my marble counters?

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The frequency depends on multiple factors like how often you use the counter, what products the counter is exposed to and how often. Marble counters will need to be sealed more often (every 6-9 months) compared to other stone types due to their porosity. There are no pre-defined timelines but, your fabricator/ builder will be able to guide you better or refer to the instructions provided by the sealer brand.

What does a sealer do?

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A sealer attaches to the surface of the stone and protects it from staining, scratching and losing shine.

What is an impregnator sealer? How does it work?

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An Impregnator sealer penetrates the surface of the stone and forms permanent bonds to protect the stone against staining, scratching and loosing shine.

What is the best stone color to use around a fireplace?

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The best color for your home depends on your personality, preference and the look you are trying to achieve. As a general guideline,

  • light stones reflect light making a room appear bigger and brighter while dark stones absorb light making a room appear smaller and more intimate.
  • However, using a dark stone or a stone with a lot of drama on 1 wall in a well-lit area or a light-colored room, will help attract focus and highlight the wall.

Will I see seams on my countertop?

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Seams are inevitable depending on the size of your countertop. It’s best to speak with your fabricator about the layout and seam size before starting the job.

Natural Stone

Will I see seams on my countertop?

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Seams are inevitable depending on the size of your countertop. It’s best to speak with your fabricator about the layout and seam size before starting the job.

Quartz

Can I cut directly on Cosmos Quartz?

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No, you will ruin your knives. Quartz is much harder than steel and should not be used as a cutting surface. You must use a cutting board that is appropriate for your cutting tools.

Can I use hot pots directly on the surface?

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No, you must use a trivet or hot pad to ensure protection for any countertop surface from heated cookware. You cannot put hot pots directly on the surface. No countertop material is completely unaffected by direct heat.

Do I need to seal Cosmos Quartz counters?

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Cosmos Quartz counters do not require to be sealed.

Do I need to seal my Cosmos Quartz counters?

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Cosmos Quartz counters do not require to be sealed.

Does Cosmos Quartz come with a warranty?

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Yes, your Cosmos Quartz purchase is covered with an industry leading 10-year product warranty.

Tile

Does Cosmos install tile?

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No, Cosmos does not offer installation services.

How do I calculate the quantity of tiles I need?

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Calculate the area of the space you are planning to install tile in. The general rule of thumb is to add a 10% over the actual area to account for breakage and wastage. The 10% additional material should generally suffice for simple layouts with minimum cuts but, for diagonal or herringbone patterns that require more cuts, you would need up to 15% more material. In addition, it is always a good practice to store 1-2 boxes of spare tiles from the same lot in case there is any damage to the tiles in the future.

How do I clean porcelain tile?

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It is very simple to clean and maintain porcelain tile. For daily cleaning, simply use a wet mop and a mild cleaning solution. For more tips and suggestions, check our Care and Maintenance or Blog sections.

How do I know when it is time to reseal the grout joints?

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Just put a few drops of water on the grout joint, if it beads up, the sealer is still intact. If the water doesn’t bead up, the grout joint must be resealed.

What are ceramic tiles?

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Ceramic tiles are created from natural materials extracted from the earth, that are shaped into tiles and then fired in kilns at extremely high temperatures.