Connecting North America with exotic, exclusive, and exceptional materials.

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FAQ Categories

General

Do I need an appointment to visit your showroom?

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You are welcome to visit our showrooms at your convenience. No prior appointments are needed.

Do I need to seal my marble countertop?

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Marble and all natural stones must be sealed to help preserve the finish and protect against staining and etching. Not sealing the stone will leave the stone susceptible to discoloration, staining and etching over time.

Do I need to seal porcelain tiles?

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Porcelain slabs/ tiles need not be sealed. Sealing the grout or using pre-sealed grout is recommended.

Does Cosmos provide design services?

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We do not provide design services currently.

How many slabs should I buy?

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Depending on the areas you are looking to renovate/ build, your fabricator would be able to tell you the number of slabs you would need.

Natural Stone

What products can I use to clean my granite countertop?

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Check out our Care and Maintenance guides under the Resources section.

What types of Natural Stone do you carry?

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Cosmos offers a huge variety of Natural Stones. Click Granite, Marble, Quartzite, Onyx, Schist, Soap Stone or Semi-Precious to see our natural stone offerings.

Where can I use natural stone in my house?

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Natural stone can be used in numerous applications, both on the interior and exterior of your home. They can be used as counter tops in kitchens, bars, laundry rooms, vanity tops in bathrooms, tabletops, flooring, walkways, building facades, interior wall cladding, fireplace surrounds, accent walls, stairs – landings and risers, patios, etc.

Why are some stones so expensive?

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Stone prices vary largely, and this is mostly to do with the location and size of the stone quarries. Remote or smaller quarries mean that they are harder to get to and harder to quarry which leads to a scarcity of product and surge in pricing. Other factors could be the mineral content in the stone and the cost of logistics in bringing the product to you.

Why is granite the most used stone type in kitchens?

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Kitchen and bar counters are commonly exposed to liquids like water, milk, juices, wine or other alcohol, acidic substances like citrus vegetables, some fruits, acetic acid as well as sharp utensils, all of which can damage any countertop. However, Granite is one of the strongest and most dense stones in nature with high tolerance to heat and tension due to which it is resistant to etching, staining and absorption making it one of the top choices for use in kitchens and bars. Click Granite to see our huge collection of this Natural Stone.

Quartz

Can I cut directly on Cosmos Quartz?

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No, you will ruin your knives. Quartz is much harder than steel and should not be used as a cutting surface. You must use a cutting board that is appropriate for your cutting tools.

Can I use hot pots directly on the surface?

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No, you must use a trivet or hot pad to ensure protection for any countertop surface from heated cookware. You cannot put hot pots directly on the surface. No countertop material is completely unaffected by direct heat.

Do I need to seal Cosmos Quartz counters?

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Cosmos Quartz counters do not require to be sealed.

Do I need to seal my Cosmos Quartz counters?

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Cosmos Quartz counters do not require to be sealed.

Does Cosmos Quartz come with a warranty?

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Yes, your Cosmos Quartz purchase is covered with an industry leading 10-year product warranty.

Tile

Why is there shade variation in the tiles from the same box?

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  • Many of today’s popular styles of tile are designed to look and feel like natural stone, emulating their rugged surface and color variations. These tiles are intended to show color and texture variations, just like natural stone. Since the composition of the tile’s glaze also varies, different tile styles will also exhibit different gloss levels.
  • You should also be aware that solid color tiles provide a consistent look, however shade variation is inherent in all fired ceramic products and certain tiles will show greater variation within their dye lots.
  • Shade variation is usually indicated on the carton of each tile product with a low, moderate, high or random rating. Here, to help you, are the definitions:
    • Low – Consistent shade and texture
    • Moderate – Moderate shade and texture variation
    • High – High shade and texture variation
    • Random – Very high shade and texture variation
  • The presence of shade variation in the tile is represented by a multi shaded square grid on the tile carton and is true for almost tiles.