Connecting North America with exotic, exclusive, and exceptional materials.

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FAQ Categories

General

Do I need an appointment to visit your showroom?

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You are welcome to visit our showrooms at your convenience. No prior appointments are needed.

Do I need to seal my marble countertop?

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Marble and all natural stones must be sealed to help preserve the finish and protect against staining and etching. Not sealing the stone will leave the stone susceptible to discoloration, staining and etching over time.

Do I need to seal porcelain tiles?

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Porcelain slabs/ tiles need not be sealed. Sealing the grout or using pre-sealed grout is recommended.

Does Cosmos provide design services?

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We do not provide design services currently.

How many slabs should I buy?

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Depending on the areas you are looking to renovate/ build, your fabricator would be able to tell you the number of slabs you would need.

Natural Stone

Can we get a marble look in other materials?

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Yes! The closest to a natural marble would be manufactured quartz or porcelain. Click on Porcelain and Quartz to check our collections.

Do you have honed granite?

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Yes! We offer 3 finishes in natural stone – Polished, Honed and leathered. All products will not be available in all finishes, please contact the nearest location for availability.

How often do I need to seal my marble counters?

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The frequency depends on multiple factors like how often you use the counter, what products the counter is exposed to and how often. Marble counters will need to be sealed more often (every 6-9 months) compared to other stone types due to their porosity. There are no pre-defined timelines but, your fabricator/ builder will be able to guide you better or refer to the instructions provided by the sealer brand.

Should I be worried about Radon emissions from granite?

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No.  Studies have shown that the radon gas emission levels from granites are too low to bear a significant threat to the health and wellbeing of people. For more information, refer to these articles (https://www.naturalstoneinstitute.org/default/assets/File/consumers/graniteandradon1995.pdf) and (https://www.naturalstoneinstitute.org/consumers/radon/) published by the Marble Institute of America.

What are the advantages of using natural stone in my home?

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Natural stone products are one of kind and highly distinctive so, you would own something unique and very you. Natural stones are eco-friendly and release no harmful chemicals into nature during their lifecycle. They are low on maintenance, durable and awe-inspiring. Click Natural Stone to see our collection.

Quartz

I have Cosmos quartz on my kitchen counters and need to redo my island now. Would you have the same color available now?

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Cosmos makes every effort to maintain a consistent pallet but, our collections do change depending on trends and seasonality. While there is a high chance that we will have the same product in stock, please note that it is normal to have slight variations in the background color and vein patterns between production lots. We will make every effort to get you the closest match. Please contact your nearest location and we will be happy to help you out.

Is Cosmos Quartz food friendly?

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Yes, Cosmos Quartz is non-porous, creating the ideal surface for hygienic food preparation and if properly cleaned it is virtually bacteria free.

Is Cosmos Quartz heat resistant?

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Yes, Cosmos Quartz is highly heat resistant but, NOT heat proof.

What is Quartz?

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Quartz is the second most abundant and naturally occurring mineral found in the Earth’s Crust. Quartz is also the fourth hardest mineral known to man.

What is the difference between Quartz and Quartzite?

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Quartz is a manufactured product designed to emulate natural stone or other surfaces whereas, Quartzite is a natural stone found in the Earth’s crust. This article does a great job at comparing the 2 products.

Tile

Does Cosmos install tile?

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No, Cosmos does not offer installation services.

How do I calculate the quantity of tiles I need?

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Calculate the area of the space you are planning to install tile in. The general rule of thumb is to add a 10% over the actual area to account for breakage and wastage. The 10% additional material should generally suffice for simple layouts with minimum cuts but, for diagonal or herringbone patterns that require more cuts, you would need up to 15% more material. In addition, it is always a good practice to store 1-2 boxes of spare tiles from the same lot in case there is any damage to the tiles in the future.

How do I clean porcelain tile?

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It is very simple to clean and maintain porcelain tile. For daily cleaning, simply use a wet mop and a mild cleaning solution. For more tips and suggestions, check our Care and Maintenance or Blog sections.

How do I know when it is time to reseal the grout joints?

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Just put a few drops of water on the grout joint, if it beads up, the sealer is still intact. If the water doesn’t bead up, the grout joint must be resealed.

What are ceramic tiles?

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Ceramic tiles are created from natural materials extracted from the earth, that are shaped into tiles and then fired in kilns at extremely high temperatures.