Connecting North America with exotic, exclusive, and exceptional materials.

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FAQ Categories

General

Are all your products in stock?

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Yes, we stock all of our products but the availability at each location varies. Please contact your nearest location for availability.

Can I buy directly from you?

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We do not sell select products to homeowners. However, we will happily help you select the slabs of your choice and work with a fabricator of your choice.

Can I buy my tile directly from you?

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Yes, you can buy tile and sinks directly from your nearest Cosmos SurfacesTM location.

Can I get a product sample?

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Yes, we are happy to provide you with samples when available to help you in the design process.

Can I select the slabs for my house?

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Absolutely! Natural stone varies from slab to slab so, we encourage every customer to come in and hand select the slabs for their home.

Natural Stone

Can we get a marble look in other materials?

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Yes! The closest to a natural marble would be manufactured quartz or porcelain. Click on Porcelain and Quartz to check our collections.

Do you have honed granite?

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Yes! We offer 3 finishes in natural stone – Polished, Honed and leathered. All products will not be available in all finishes, please contact the nearest location for availability.

How often do I need to seal my marble counters?

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The frequency depends on multiple factors like how often you use the counter, what products the counter is exposed to and how often. Marble counters will need to be sealed more often (every 6-9 months) compared to other stone types due to their porosity. There are no pre-defined timelines but, your fabricator/ builder will be able to guide you better or refer to the instructions provided by the sealer brand.

Should I be worried about Radon emissions from granite?

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No.  Studies have shown that the radon gas emission levels from granites are too low to bear a significant threat to the health and wellbeing of people. For more information, refer to these articles (https://www.naturalstoneinstitute.org/default/assets/File/consumers/graniteandradon1995.pdf) and (https://www.naturalstoneinstitute.org/consumers/radon/) published by the Marble Institute of America.

What are the advantages of using natural stone in my home?

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Natural stone products are one of kind and highly distinctive so, you would own something unique and very you. Natural stones are eco-friendly and release no harmful chemicals into nature during their lifecycle. They are low on maintenance, durable and awe-inspiring. Click Natural Stone to see our collection.

Quartz

Can I cut directly on Cosmos Quartz?

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No, you will ruin your knives. Quartz is much harder than steel and should not be used as a cutting surface. You must use a cutting board that is appropriate for your cutting tools.

Can I use hot pots directly on the surface?

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No, you must use a trivet or hot pad to ensure protection for any countertop surface from heated cookware. You cannot put hot pots directly on the surface. No countertop material is completely unaffected by direct heat.

Do I need to seal Cosmos Quartz counters?

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Cosmos Quartz counters do not require to be sealed.

Do I need to seal my Cosmos Quartz counters?

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Cosmos Quartz counters do not require to be sealed.

Does Cosmos Quartz come with a warranty?

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Yes, your Cosmos Quartz purchase is covered with an industry leading 10-year product warranty.

Tile

Why is there shade variation in the tiles from the same box?

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  • Many of today’s popular styles of tile are designed to look and feel like natural stone, emulating their rugged surface and color variations. These tiles are intended to show color and texture variations, just like natural stone. Since the composition of the tile’s glaze also varies, different tile styles will also exhibit different gloss levels.
  • You should also be aware that solid color tiles provide a consistent look, however shade variation is inherent in all fired ceramic products and certain tiles will show greater variation within their dye lots.
  • Shade variation is usually indicated on the carton of each tile product with a low, moderate, high or random rating. Here, to help you, are the definitions:
    • Low – Consistent shade and texture
    • Moderate – Moderate shade and texture variation
    • High – High shade and texture variation
    • Random – Very high shade and texture variation
  • The presence of shade variation in the tile is represented by a multi shaded square grid on the tile carton and is true for almost tiles.