Connecting North America with exotic, exclusive, and exceptional materials.

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FAQ Categories

General

Are all your products in stock?

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Yes, we stock all of our products but the availability at each location varies. Please contact your nearest location for availability.

Can I buy directly from you?

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We do not sell select products to homeowners. However, we will happily help you select the slabs of your choice and work with a fabricator of your choice.

Can I buy my tile directly from you?

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Yes, you can buy tile and sinks directly from your nearest Cosmos SurfacesTM location.

Can I get a product sample?

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Yes, we are happy to provide you with samples when available to help you in the design process.

Can I select the slabs for my house?

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Absolutely! Natural stone varies from slab to slab so, we encourage every customer to come in and hand select the slabs for their home.

Natural Stone

What products can I use to clean my granite countertop?

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Check out our Care and Maintenance guides under the Resources section.

What types of Natural Stone do you carry?

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Cosmos offers a huge variety of Natural Stones. Click Granite, Marble, Quartzite, Onyx, Schist, Soap Stone or Semi-Precious to see our natural stone offerings.

Where can I use natural stone in my house?

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Natural stone can be used in numerous applications, both on the interior and exterior of your home. They can be used as counter tops in kitchens, bars, laundry rooms, vanity tops in bathrooms, tabletops, flooring, walkways, building facades, interior wall cladding, fireplace surrounds, accent walls, stairs – landings and risers, patios, etc.

Why are some stones so expensive?

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Stone prices vary largely, and this is mostly to do with the location and size of the stone quarries. Remote or smaller quarries mean that they are harder to get to and harder to quarry which leads to a scarcity of product and surge in pricing. Other factors could be the mineral content in the stone and the cost of logistics in bringing the product to you.

Why is granite the most used stone type in kitchens?

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Kitchen and bar counters are commonly exposed to liquids like water, milk, juices, wine or other alcohol, acidic substances like citrus vegetables, some fruits, acetic acid as well as sharp utensils, all of which can damage any countertop. However, Granite is one of the strongest and most dense stones in nature with high tolerance to heat and tension due to which it is resistant to etching, staining and absorption making it one of the top choices for use in kitchens and bars. Click Granite to see our huge collection of this Natural Stone.

Quartz

Can I cut directly on Cosmos Quartz?

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No, you will ruin your knives. Quartz is much harder than steel and should not be used as a cutting surface. You must use a cutting board that is appropriate for your cutting tools.

Can I use hot pots directly on the surface?

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No, you must use a trivet or hot pad to ensure protection for any countertop surface from heated cookware. You cannot put hot pots directly on the surface. No countertop material is completely unaffected by direct heat.

Do I need to seal Cosmos Quartz counters?

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Cosmos Quartz counters do not require to be sealed.

Do I need to seal my Cosmos Quartz counters?

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Cosmos Quartz counters do not require to be sealed.

Does Cosmos Quartz come with a warranty?

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Yes, your Cosmos Quartz purchase is covered with an industry leading 10-year product warranty.

Tile

Does Cosmos install tile?

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No, Cosmos does not offer installation services.

How do I calculate the quantity of tiles I need?

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Calculate the area of the space you are planning to install tile in. The general rule of thumb is to add a 10% over the actual area to account for breakage and wastage. The 10% additional material should generally suffice for simple layouts with minimum cuts but, for diagonal or herringbone patterns that require more cuts, you would need up to 15% more material. In addition, it is always a good practice to store 1-2 boxes of spare tiles from the same lot in case there is any damage to the tiles in the future.

How do I clean porcelain tile?

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It is very simple to clean and maintain porcelain tile. For daily cleaning, simply use a wet mop and a mild cleaning solution. For more tips and suggestions, check our Care and Maintenance or Blog sections.

How do I know when it is time to reseal the grout joints?

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Just put a few drops of water on the grout joint, if it beads up, the sealer is still intact. If the water doesn’t bead up, the grout joint must be resealed.

What are ceramic tiles?

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Ceramic tiles are created from natural materials extracted from the earth, that are shaped into tiles and then fired in kilns at extremely high temperatures.